Privacy Policy

This policy describes how Central Neige (Central Neige) collects, uses, retains and protects the personal information you provide to us through this website or any other communication channel (phone, SMS, email).

1. Data Controller

The data controller is Central Neige, located in Longueuil, QC, Canada. Phone: 514 980-3033 · Email: [email protected].

2. Information Collected

We collect the following information when you fill out the request form or contact us:

• Full name
• Email address
• Phone number (for SMS service notifications)
• Address of the property to be cleared (street, city, postal code)
• Any notes or particulars you share with us
• Anonymous technical data via analytics cookies (with your consent): partially-masked IP, browser type, pages visited, session duration

3. Purposes

• Prepare and issue a snow-removal quote
• Communicate about service (before/after each pass, storm updates, renewal)
• Billing and seasonal contract management
• Improve site quality (anonymized analytics, with consent)
• Direct marketing (seasonal offers) — only if you explicitly opt in

4. Legal Basis and Consent

In Quebec, under the Act respecting the protection of personal information in the private sector (as amended by Law 25), we process your information based on your explicit consent. You can withdraw your consent at any time, which ends processing from the withdrawal date forward (no retroactive effect on prior processing).

5. Processors and Recipients

Your information may be shared with subcontractors bound by confidentiality, acting only on our instructions:

• Aspyn AI Inc. (Longueuil, QC, Canada) — site hosting and form relay
• Cloudflare, Inc. (United States) — website delivery and anti-abuse protection (Turnstile)
• Mailgun (United States) — email transport for form submissions
• Google LLC (United States) — Google Tag Manager / Analytics (only with your consent)

Some of these processors may handle your data outside Quebec (notably in the United States). We obtain contractual commitments ensuring protection equivalent to Quebec legislation.

6. Retention

We retain your information for the duration of your contractual relationship with us, plus a period of 7 years after the end of the contract (Quebec accounting and tax obligations). Beyond that, information is deleted or anonymized.

7. Your Rights

Under Law 25, you have the right to:

• Access your personal information held by Central Neige
• Request rectification of inaccurate or incomplete information
• Request deletion (subject to legal retention obligations)
• Withdraw your consent at any time
• Request portability of your information in a structured digital format
• File a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca)

To exercise these rights, write to [email protected]. We respond within 30 days of receiving your request.

8. Cookies

Our site uses three categories of cookies:

• Essential — required for the site to function (preferences, security). Always active.
• Analytics — anonymized traffic statistics via Google Tag Manager. Activated only with your consent (Consent Mode v2).
• Marketing — campaign measurement (where applicable). Activated only with your consent.

You can change your preferences at any time by clicking "Manage cookies" in the footer.

9. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss or disclosure. This includes TLS encryption in transit, access controls on administrative tools, and staff training.

10. Changes

This policy may be updated to reflect legal or operational changes. The last-updated date appears at the top of this document. Material changes will be communicated to active clients by email.